Privacy Policy

This Privacy Policy applies to:

• The LussoLift website and all pages that link to this Privacy Policy;
• Consultation and contact forms submitted through the website;
• Communications initiated through email, telephone, text message, or WhatsApp;
• Interactions with our online advertising, analytics, mapping, and related digital services; and
• Other online communications relating to LussoLift’s residential elevator products and services.

This Privacy Policy does not apply to websites, applications, platforms, or services independently operated by third parties.

The personal information we collect depends on how you interact with LussoLift.

A. Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• First and last name;
• Email address;
• Telephone number;
• Mailing address or project location;
• Information about your home, property, construction project, floor plan, or elevator requirements;
• Preferred method of communication;
• Messages, questions, consultation requests, and other information submitted through our website forms;
• Communications sent by email, telephone, text message, or WhatsApp;
• Information provided when requesting installation, maintenance, repair, inspection, modernization, warranty, or customer-support services;
• Information regarding architects, builders, contractors, designers, property managers, or other professionals involved in your project; and
• Any other information you choose to provide.

Please do not submit Social Security numbers, financial account credentials, payment-card information, medical information, government identification numbers, or other highly sensitive information through our general website forms.

B. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain technical and usage information, including:

• Internet Protocol address;
• Browser type and browser settings;
• Device type;
• Operating system;
• Approximate geographic location derived from an IP address;
• Pages visited;
• Links, forms, or buttons selected;
• Referring and exit pages;
• Date and time of access;
• Time spent on the website;
• Website interactions and navigation patterns;
• Cookie identifiers and similar online identifiers;
• Advertising attribution information; and
• Diagnostic, error, performance, and security information.

C. Information Received from Third Parties

We may receive personal information about you from:

• Advertising and analytics providers;
• Search engines;
• Social media and communication platforms;
• Architects, contractors, builders, designers, installers, property managers, or other professionals involved in your project;
• Business referral partners;
• Publicly available sources; and
• Other persons or organizations that refer you to LussoLift.

We may use personal information to:

• Respond to questions and consultation requests;
• Contact you regarding your inquiry;
• Evaluate your property and project requirements;
• Schedule consultations, site visits, installations, inspections, maintenance, repairs, or support services;
• Prepare proposals, estimates, designs, plans, specifications, and agreements;
• Provide residential elevator products and services;
• Coordinate with architects, builders, engineers, inspectors, manufacturers, installers, contractors, and other project professionals;
• Manage permits, inspections, warranties, maintenance, modernization, repairs, and customer support;
• Communicate with you about an ongoing or completed project;
• Maintain customer, project, warranty, and service records;
• Process and manage customer relationships;
• Improve our website, products, services, marketing, and customer experience;
• Understand website traffic and visitor behavior;
• Measure the effectiveness of our advertising and marketing campaigns;
• Personalize website or advertising experiences where permitted;
• Prevent fraud, misuse, security incidents, spam, and unlawful activity;
• Protect our rights, property, customers, employees, contractors, and business operations;
• Comply with legal, regulatory, permitting, licensing, tax, accounting, insurance, and contractual requirements;
• Establish, exercise, or defend legal claims; and
• Carry out other purposes disclosed at the time information is collected or with your consent.

When you provide a telephone number or contact us through WhatsApp, we may use that communication channel to:

• Respond to your inquiry;
• Schedule or confirm a consultation;
• Provide project-related updates;
• Coordinate a site visit, installation, inspection, maintenance, or repair;
• Respond to a customer-support request; and
• Communicate information directly related to the products or services you requested.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

Message and data rates may apply to text message or WhatsApp communications depending on your carrier and service plan.

You may ask us to stop sending text messages at any time by replying STOP, where applicable, or by contacting us using the information listed in Section 18.

Text-messaging originator opt-in information and consent will not be shared with unaffiliated third parties for their own marketing or promotional purposes.

Communications made through WhatsApp are also subject to WhatsApp’s own terms and privacy practices.

Our website may use cookies, pixels, tags, local storage, scripts, software development kits, and similar technologies.

Cookies are small files stored on your browser or device. They may help a website function properly, remember preferences, measure traffic, improve performance, prevent fraud, and evaluate advertising.

A. Essential Technologies

Essential cookies and similar technologies may be used to:

• Operate and secure the website;
• Process consultation and contact forms;
• Prevent spam, fraud, or abuse;
• Maintain website functionality;
• Remember privacy or cookie preferences; and
• Diagnose technical problems.

These technologies may be necessary for the website to function and may not be disabled through a cookie-consent tool.

B. Analytics Technologies

We may use analytics services, including Google Analytics or similar services, to understand how visitors use our website.

These services may collect information such as:

• Pages visited;
• Session activity;
• Approximate geographic location;
• Device and browser information;
• Referring website or advertising campaign;
• Interactions with website features;
• Form and button interactions; and
• Cookie, browser, or device identifiers.

We may use analytics information to:

• Evaluate website performance;
• Improve website content and usability;
• Understand visitor interests;
• Identify technical issues;
• Measure conversions; and
• Evaluate the effectiveness of marketing campaigns.

C. Advertising Technologies

We may use advertising services, including Google Ads or similar platforms, to:

• Measure advertising conversions;
• Determine whether an advertisement resulted in a website visit, telephone call, or consultation request;
• Create and manage advertising audiences;
• Limit repeated advertisements;
• Display advertisements that may be more relevant to users;
• Conduct remarketing or interest-based advertising where permitted; and
• Evaluate and improve advertising campaigns.

Depending on your state of residence, certain advertising-related disclosures of online identifiers or internet activity may be considered “selling,” “sharing,” or processing for targeted advertising under applicable state privacy laws.

Where required, we will provide an appropriate method to opt out.

D. Embedded and Third-Party Services

Our website may include or link to third-party services, including:

• Google Maps;
• Google-hosted fonts and website resources;
• Google Analytics;
• Google Ads;
• WhatsApp;
• Website hosting services;
• Email and communication services;
• Spam-prevention or website-security tools; and
• Other analytics, marketing, hosting, or technology providers.

These third parties may collect information directly from your browser or device in accordance with their own privacy policies.

E. Your Cookie Choices

You can control or delete cookies through your browser settings.

Depending on the technologies active on our website and your location, you may also be able to manage non-essential cookies through a cookie banner or Cookie Settings tool.

Available options may include:

• Accepting all cookies;
• Rejecting non-essential cookies;
• Managing analytics cookies;
• Managing advertising cookies; and
• Updating previously selected preferences.

Blocking or deleting cookies may affect the functionality or performance of certain website features.

Some browsers and browser extensions allow users to send privacy preference signals, including Global Privacy Control.

Where legally required and technically supported, we will treat a recognized Global Privacy Control signal as a request to opt out of applicable sales, sharing, or targeted advertising for the browser or device sending the signal.

Because there is not currently a universally accepted standard for responding to browser-based “Do Not Track” signals, our website may not respond to all Do Not Track signals.

We may disclose personal information to the categories of recipients described below.

A. Service Providers

We may disclose personal information to companies that perform services on our behalf, including:

• Website hosting providers;
• Cloud storage providers;
• Email and communication providers;
• Customer relationship management providers;
• Analytics providers;
• Advertising and marketing providers;
• Cybersecurity and fraud-prevention providers;
• Information technology providers;
• Document-management providers;
• Scheduling providers;
• Payment and accounting providers;
• Professional advisers; and
• Other companies that support our business operations.

These providers may access personal information only as reasonably necessary to perform services for LussoLift and are expected to process information in accordance with applicable contractual and legal requirements.

B. Project Professionals and Business Partners

When reasonably necessary to evaluate, design, manufacture, deliver, install, inspect, maintain, modernize, or repair an elevator, we may disclose relevant information to:

• Elevator manufacturers;
• Installers and technicians;
• Architects;
• Engineers;
• General contractors;
• Builders;
• Interior designers;
• Property managers;
• Permit consultants;
• Inspectors;
• Maintenance and repair providers;
• Freight and logistics providers;
• Warranty providers;
• Insurance providers; and
• Other professionals involved in your project.

We disclose only the information reasonably necessary for the applicable project or service.

C. Legal and Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, subpoenas, warrants, court orders, or governmental requests;
• Cooperate with regulatory, licensing, permitting, inspection, or law-enforcement authorities;
• Protect the safety, rights, or property of LussoLift, our customers, employees, contractors, or others;
• Investigate fraud, security incidents, suspected misconduct, or unlawful activity;
• Enforce our agreements or policies;
• Collect amounts owed to us; or
• Establish, exercise, or defend legal claims.

D. Business Transactions

If LussoLift is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

E. At Your Direction

We may disclose personal information to other persons or organizations when you request, authorize, or direct us to do so.

LussoLift does not sell personal information in exchange for monetary payment.

However, when advertising or analytics technologies are active, online identifiers, device information, and internet activity information may be disclosed to advertising or analytics providers.

Certain state privacy laws may define some of these disclosures as a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

Where applicable, you may opt out of these activities by:

• Using the website’s Cookie Settings tool, when available;
• Using a “Do Not Sell or Share My Personal Information” link, if displayed;
• Activating Global Privacy Control in a supported browser; or
• Contacting us using the information provided in Section 18.

We do not knowingly sell or share for targeted advertising the personal information of children under 16.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The duration of your inquiry or project;
• Whether you become a customer;
• Installation, warranty, maintenance, repair, and inspection requirements;
• Customer-support needs;
• Contractual obligations;
• Licensing, permitting, construction, tax, accounting, insurance, and recordkeeping requirements;
• The need to maintain business and customer records;
• Potential or actual disputes;
• Applicable statutes of limitation; and
• Other legal or operational requirements.

Contact-form submissions that do not result in a customer relationship may be retained for a reasonable period to respond to the inquiry, maintain business records, prevent fraud or spam, and manage potential follow-up communications.

When personal information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal and operational requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, destruction, or disclosure.

These safeguards may include:

• Access controls;
• Secure website hosting;
• Encryption where appropriate;
• Authentication procedures;
• System backups;
• Security monitoring;
• Software updates;
• Internal restrictions on access to personal information; and
• Service-provider security requirements.

No website, transmission method, communication platform, or storage system is completely secure. Therefore, we cannot guarantee the absolute security of personal information.

You should avoid submitting confidential or highly sensitive information through unencrypted email, WhatsApp, text message, or general website forms.

Depending on where you live, the nature of your relationship with LussoLift, and the law applicable to our business, you may have the right to:

• Confirm whether we process your personal information;
• Access personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of personal information;
• Obtain a portable copy of certain personal information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising;
• Opt out of certain profiling activities;
• Withdraw consent where processing is based on consent;
• Restrict or object to certain processing activities; and
• Appeal a decision regarding a privacy request.

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

For example, we may need to retain certain information to:

• Complete a transaction or provide a requested service;
• Maintain warranty, installation, inspection, maintenance, or repair records;
• Comply with legal or regulatory obligations;
• Detect or prevent security incidents;
• Exercise or defend legal claims; or
• Maintain records required for legitimate internal business purposes.

Exercising a privacy right will not result in unlawful discrimination against you.

Marketing Communications

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the communication.

You may also request that we stop sending marketing communications by contacting us at: info@lussolift.com

Even after you opt out of marketing communications, we may continue sending non-promotional communications relating to:

• Your inquiry;
• A requested consultation;
• An active project;
• An installation or service appointment;
• A warranty;
• Safety information;
• Contractual obligations; or
• Other existing business relationships.

To submit a privacy request, contact us at:

Email: info@lussolift.com
Subject line: Privacy Request

Please include:

• Your full name;
• The email address or telephone number associated with your interaction with LussoLift;
• Your state of residence;
• The privacy right you wish to exercise;
• A description of your request; and
• Enough information for us to locate the relevant records.

We may request additional information to reasonably verify your identity and protect your information from unauthorized access, alteration, or deletion.

We will use information submitted in connection with a privacy request only to verify and respond to that request, maintain legally required records, and prevent fraud or abuse.

We will respond within the time required by applicable law.

Authorized Agents

Where applicable law permits, you may designate an authorized agent to submit a privacy request on your behalf.

We may require:

• Proof that you authorized the agent to act for you;
• Verification of the agent’s identity;
• Direct confirmation from you; or
• Other information reasonably necessary to validate the request.

Appeals

If applicable law provides a right to appeal and we decline to take action on your request, you may submit an appeal by replying to our decision or emailing: info@lussolift.com

Use the subject line: Privacy Request Appeal

This section supplements the other provisions of this Privacy Policy for California residents.

Depending on LussoLift’s activities and whether the California Consumer Privacy Act, as amended, applies to our business, California residents may have rights to:

• Know the categories and specific pieces of personal information collected;
• Know the categories of sources from which personal information was collected;
• Know the purposes for collecting, using, selling, or sharing personal information;
• Know the categories of third parties to whom information was disclosed;
• Access personal information;
• Correct inaccurate personal information;
• Delete personal information;
• Opt out of the sale or sharing of personal information;
• Limit certain uses or disclosures of sensitive personal information; and
• Receive equal service and pricing when exercising privacy rights.

Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of personal information:

1. Identifiers, including name, email address, telephone number, mailing address, IP address, and online identifiers.
2. Customer-record information, including contact information, project location, property information, and service-related information.
3. Commercial information, including inquiries, requested services, project interests, proposals, contracts, customer relationships, warranties, and service history.
4. Internet or electronic network activity, including website interactions, browsing activity, referring pages, device information, cookie information, and advertising interactions.
5. Geolocation information, including approximate location derived from an IP address and project locations voluntarily provided to us.
6. Professional or employment-related information, when provided in connection with architects, contractors, builders, designers, property managers, or other project professionals.
7. Audio or communications information, which may include telephone calls, voicemail messages, emails, text messages, and WhatsApp communications.
8. Inferences, such as likely interest in particular elevator products, services, configurations, finishes, or project locations.

We may collect these categories from:

• Consumers;
• Website browsers and devices;
• Service providers;
• Advertising and analytics providers;
• Referral sources;
• Project professionals; and
• Publicly available sources.

We may use and disclose these categories for the business and commercial purposes described in this Privacy Policy.

Sensitive Personal Information

We do not intend to collect Social Security numbers, financial account credentials, biometric identifiers, precise geolocation, health information, or other sensitive personal information through our general website forms.

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law unless otherwise disclosed at or before the time of collection.

California “Shine the Light”

California residents may request certain information regarding the disclosure of personal information to third parties for their own direct-marketing purposes under California Civil Code Section 1798.83, where applicable.

Requests may be submitted to: info@lussolift.com

Use the subject line: California Privacy Request

Residents of states with comprehensive consumer privacy laws may have rights similar to those described in this Privacy Policy.

Depending on the applicable law, these rights may include the ability to:

• Access personal information;
• Correct inaccurate personal information;
• Delete personal information;
• Obtain a portable copy of personal information;
• Opt out of targeted advertising;
• Opt out of the sale of personal information;
• Opt out of certain profiling activities; and
• Appeal a denied privacy request.

The availability of these rights depends on:

• Your state of residence;
• The nature of our processing activities;
• Applicable legal thresholds; and
• Whether the relevant law applies to LussoLift.

You may submit a request using the process described in Section 12.

Our website and services are intended for adults, homeowners, property owners, architects, builders, contractors, designers, and other professionals.

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has submitted personal information may contact: info@lussolift.com

Our website may contain links to or embedded content from third-party websites, applications, and platforms.

For example:

• Selecting a WhatsApp link may transfer you to a service operated by WhatsApp or Meta;
• Interacting with an embedded map may involve services operated by Google;
• Selecting an external social media link may transfer you to the applicable social media platform; and
• Interacting with third-party videos, fonts, analytics, or advertising content may cause information to be transmitted to the applicable provider.

LussoLift does not control the privacy, security, data collection, or data-processing practices of independent third parties.

Your interaction with those services is governed by their respective privacy policies, cookie policies, and terms.

We encourage you to review the privacy practices of third parties before providing personal information or using their services.

LussoLift is based in the United States.

If you access our website from another country, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

For questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, contact:

LussoLift
121 NE 34th Street, Unit 3109
Miami, Florida 33137
United States

Phone: 786-517-7718
Email: info@lussolift.com

For requests involving access, correction, deletion, opt-out rights, or other privacy rights, please use the subject line: Privacy Request

We may update this Privacy Policy periodically to reflect changes in:

• Our website or services;
• The technologies we use;
• Our data-processing practices;
• Legal or regulatory requirements;
• Advertising or analytics services; or
• Our business operations.

When we make changes, we will update the “Last Updated” date at the top of this page.

If changes are material, we may also provide additional notice through the website, by email, or by another appropriate method.

Your continued use of our website after an updated Privacy Policy becomes effective indicates that you acknowledge the revised Privacy Policy.